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In most cases once I was able to speak to someone they were able to do what was required and occasionally I had to send off a copy of the death certificate; although I must add the worst institution was the Television Licence office who refused to do anything over the phone and insisted everything has to be done by snail mail. Their attitude was what you would have expected in the 1940's.
What was most upsetting about the whole process, and also the most worrying, were the mistakes made by the people at the other end of the telephone. As an example my mother received a letter from a government department that had been contacted which stated "Dear Mr Cassidy we are sorry to hear about the loss of Mr Cassiday! So I would have to go through the operation again to get the mistakes corrected. I have been encountering problems again and again as the changes we requested to be made start to filter through the system. As the saying goes with computers "you put garbage in you get garbage out."
If you think about the billions of bits of information that are added to computer systems of one sort or another around the world on a daily bases. If you then factor in the high percentage rate of mistakes made by the people who are inputting this information, and which is never corrected, since electronic systems started to take over our lives thirty years ago, it does beg the question.
If so much of what is held on computers is corrupted should we place so much faith on what we are told in this digital age?